Global Horizon Skills

ILM Level 5 Service Improvement- 5th-9th April

Location: online via zoom

Time: 9.30am-4.30pm

ILM Level 5 Service Improvement- 5 Day course

Course Dates: 5th-9th April 2021

What is an ILM Level 5 Service Improvement?

ILM Level 5 Service Improvement comprises of two units. The first unit develops learners’ understanding of lean production methods and techniques, and takes them through the process of identifying a potential service improvement and planning an improvement project based on lean methods. The second unit helps them to implement the project plan, establish controls, and monitor and review the service improvement.

Who should enrol in an ILM Level 5 Service Improvement?

Experienced or new department heads, project leads or other middle managers, in organisations adopting lean methodologies or looking for ways to improve performance and efficiency.

What can I expect to learn?

Benefits for individuals:

● Analyse and evaluate lean production and improvement methods
● Create a project proposal using lean methods to improve a service in
your organisation
● Implement the service improvement project, with appropriate controls
● Evaluate and report on the success of the project.

Benefits for employers:

● Managers with an advanced understanding of lean production methods to maximise
value to customers and minimise waste
● Support a culture of continuous improvement in your organisation
● Transfer of skills to the workplace through the implementation of an action
learning programme.

How do I book?

Email us at:

Call us on: 02882250544

Book Now
NEW WEBSITE COMING SOON!!! For information on our many face to face or online courses please contact Catherine on 078 5066 1971 or email: