Global Horizon Skills
iso-9000 certification

Privacy

Privacy Policy Notice

The policy: This privacy policy notice is for this website; www.ghskills.com and served Global Horizon Skills Ltd, 64A Derry Road, Omagh, Co Tyrone, BT78 5DY and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • “I”, “our”, “us”, or “we” refer to the business, Global Horizon Skills Ltd.
  • “you”, “the user” refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner’s Office.
  • Cookies mean small files stored on a user’s computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using lawful bases.

  • We are registered with the ICO under the Data Protection Register, our registration number is: Z1571144

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

We process your data from the moment you:

Give consent for Global Horizon Skills Ltd to process your data once a registration form and/or booking form is completed in relation to a specific course. Thereafter, when you;

(1) Visit our Sites including our social media channels outlined above;
(2) Email us any personal details in relation to a course you have enrolled in or are interested in enrolling in;
(3) Message us via our social media channels or any Ghskills.com email address;
(4) Otherwise use our services.

Information We Collect

We may collect a selection of personal data, including, but not limited to (as permitted under local law):

  • Contact information (including full name, alias, personal email address, work email address, personal telephone number, work telephone number, home address, work address);
  • Proof of ID and address;
  • Information you provide on any potential barriers to employment, including criminal convictions and medical conditions; none of this data is recorded without your consent;
  • Information you provide in any email sent to a Ghskills.com address;
  • Username and password when you register on our online platforms;
  • User IP address;
  • If you book a course with us, depending on the method of payment, we ask for your long card number, expiry date and CVV number in order to process the payment. We keep the Merchant copy of your payment receipt (which contains long card number and expiry date only) to reconcile payments and for financial regulatory purposes.
  • Identification information you may be asked to provide, should you wish to exercise specific data rights.

How We Use the Information We Collect

Global Horizon Skills Ltd uses the data gathered for the following purposes (as permitted under local law):

  • In order to support candidates during the course. The data gathered helps Global Horizon Skills Ltd to understand your circumstances, ensure the information is accurate and guide you in achieving your outcome sought;
  • To enable us to effectively handle any potential queries and/or concerns you may have;
  • To communicate information and content, appropriate to your course, with you via email and text message; including, but not limited to, our Newsletter, marketing emails about additional qualifications and courses;
  • For the effective operation, evaluating and improving our service. This includes reporting, developing, enhancing, analysing and improving our services; managing our communications; performing data/statistical analysis; and performing accounting, auditing and other internal functions;
  • To comply with and enforce all applicable legal requirements, relevant industry standards, contractual obligations and our policies;
  • To generate invoices and process payment for services provided;
  • To identify, protect against, and attempt to prevent fraud and other unlawful activity, claims and other liabilities;
  • We use various IT resources and productivity tools, such as e-mail, to communicate with each other and with you. We keep a history of this for as long as is needed for follow-up, accountability and security. This data is stored and backed up on UK based servers;
  • In order to optimise your user experience and to better tailor our offer to you, we use Cookies and similar technology, where permitted under law and consistent with our Cookie Policy;

All processing will be carried out based on adequate legal grounds which may fall into a number of categories, including:

(1) Fulfilment of Contract;
(2) Explicit consent from you, where required by applicable law e.g. when you tick a box to receive specific content. For certain processing we ask for your permission/consent in advance. If you do not give permission and/or object to the processing, this may have consequences for the service we provide to you;
(3) Legitimate interest e.g. letting the user access the website to be provided with the services offered. Please see our section on Legitimate Interests below to learn more about these interests and when we may process information in this way.

Legitimate Interest

We may process personal data for certain legitimate business purposes, which includes some, or all, of the following:

  • Where the process enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our clients, candidates and associates;
  • To identify and prevent fraud;
  • To enhance security of our network and information systems;
  • To better understand how people interact with our websites;
  • For emailing content appropriate to your resettlement;
  • To determine the effectiveness of our communications;

Whenever we process data for these purposes we will ensure that we keep your rights in high regard and take account of these rights. You have the right to object to such processing.). Please bear in mind that if you exercise your right to object, this may affect our ability to carry out and deliver services to you for your benefit.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

  • Please view our Cookie Policy for specific details.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.

Our EMS provider is Mailchimp.