Global Horizon Skills
iso-9000 certification

Managing Customer Conflict & Communication Skills

This practical course is designed to develop the skills of those employed in any environment that takes them into regular contact with customers, including staff from the following sectors: Hotel, Retail, Licensed Trade, Security and Medical/Hospital. The aims of this course are to build skills, which enables individuals to recognise, understand and manage conflict situations with customers. Qualified professionals deliver this course over 6 hours.

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