Global Horizon Skills
iso-9000 certification

Communication and Conflict Management Skills

This course is designed to develop the skills of trainers whose employment may take them into contact with conflict situations. Working with difficult and challenging groups within adult and youth training is a common and as such staff should be trained to deal with these situations in an appropriate and safe way. The aims of this course are to build skills, which enables individuals to recognise, understand and manage conflict situations and secure a positive outcome.

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